EnergyThis section has a variety of customer engagment resources from Energy industry organisations.

Ergon Energy (QLD) Informing Our Plans, Our Engagement Program

To help develop Ergon Energy’s Regulatory Proposal they has Ergon Energy invested considerable effort in asking customers and other stakeholders what they expect.

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Energex Customer Engagement Strategy

Published by Energex, this document takes the reader through the Customer Engagement Strategy and Frameworks that Energex has set up. Along with this it also highlights the customer engagement practices it has used in the past.

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UK Power Networks Stakeholder Engagement Brochure May 2013

This document takes the reader through the Customer Engagement Strategy that UK Power Networks has set up. It also presents the feedback/results from gained through the engagement activities.

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UK Power Networks Stakeholder Engagement Brochure May 2014

This document takes the reader through the Customer Engagement Strategy that UK Power Networks has set up. It also presents the feedback/results from gained through the engagement activities.

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AER - Consumer Engagement Guideline for Network Service Providers - Explanatory Statement - November 2013

As a pre-curser to the Consumer Engagement Guideline for Network Service Providers, this document outlines the rationale behind the guideline and is a quick reference summary of the content.

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Making Electricity Networks “visible” (2012)

Author: Cotton, M

The article examines how key industry actors conceptualise “publics,” “stakeholders” and “customers” and how these conceptualisations subsequently inform their engagement practices with these heterogeneous groups.

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From Social and Technical to Socio-Technical- Designing integrated research on domestic energy use (2015)

Author: Love, J and Cooper, A

Looks at problems across three cases of research on energy use to illustrate what happens when social and technical data are analysed together in different research contexts.

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